Shipping policy

This shipping policy applies to orders placed on this official FiiO Shopify store.

1. Processing

In-stock items are typically processed within 1–3 business days after payment is confirmed. Pre-order or back-order items ship according to the date shown on the product page or in a follow-up email. Inventory is initially set for store setup and may change.

2. Methods and regions

We ship using reputable international and domestic carriers. Available methods, estimated transit times, and rates are calculated at checkout based on destination and package weight. Remote areas may require extra time.

3. Duties and taxes

Depending on destination, import duties, VAT, or brokerage fees may be charged by customs and are the customer’s responsibility unless checkout shows that taxes are collected in advance (DDP). Please provide accurate customs information.

4. Tracking and risk

A tracking number is sent by email when the order ships. Risk of loss passes according to the shipping terms shown at checkout. Inspect parcels on arrival and report transit damage with photos within 7 days.

5. Returns shipping

Do not ship products to FiiO’s factory street address without written RMA instructions. For warranty repair, follow the freight instructions in our after-sales email. For store refunds of defective items, prepaid return labels may be provided; otherwise the refund policy describes who pays freight.

6. Agents and other channels

Purchases from local authorized agents, AliExpress, or Amazon follow that seller’s shipping terms, not this store policy.