Privacy policy

FiiO respects and protects the personal privacy of all users of FiiO websites, apps, and this online store. In order to provide more accurate and personalized service, FiiO will use or disclose personal information in accordance with this Privacy Policy and handle it with high discretion. Except as described here, FiiO will not disclose information or provide it to any third party without your prior permission. FiiO will update this Privacy Policy from time to time. This Privacy Policy is an integral part of FiiO’s service terms; you are deemed to agree to it when you use this store or agree to FiiO’s service agreement.

1. Scope of application

a) Personal information required when registering an account on FiiO official properties or this store.

b) User information you provide in the FiiO account center when registering for product exchange or other activities organized by FiiO.

c) Other personal information that FiiO acquired through proper means, including checkout information needed to fulfill an order (name, shipping address, email, phone, and payment confirmation from Shopify / the payment provider).

The following does not apply as private profile data under this policy: keywords in public comments; public information you post on the FiiO forum; conduct that violates law or FiiO forum rules.

2. Use of information

a) Without your prior permission, FiiO will not provide personal information to any third party, nor sell, rent, share, or trade it, except as needed to operate this store (Shopify, payment processors, shipping carriers, and fraud prevention).

b) FiiO will not allow any third party to collect, edit, sell, or distribute your personal information free of charge.

c) To provide better service, FiiO may use your information to send product, firmware, or order notices that reasonably relate to your purchase.

3. Disclosure of information

FiiO may disclose personal information fully or partially:

a) To a third party with your prior permission;

b) To provide requested products or services when sharing with a processor is required;

c) When required by law or by an administrative or judicial organization;

d) If your behavior violates law or FiiO service rules;

e) In qualified intellectual-property disputes on reasonable request;

f) Other situations FiiO deems proper according to law, regulation, or website policy.

4. Storage of information

Information and related data acquired by FiiO may be stored on FiiO servers, affiliated companies, or Shopify’s infrastructure used to operate this store.

5. Security of information

a) Accounts use security precautions such as encrypted passwords. No network is perfectly secure; keep usernames and passwords safe.

b) Disclose personal information only when necessary. If you believe an account has been disclosed, contact FiiO immediately.

Questions: support@fiio.com