Return and refund policy

This policy applies to purchases made from this official FiiO Shopify store. It is adapted from FiiO’s published after-sales and warranty terms so customers have a clear path for returns, refunds, replacements, and repairs.

1. How to request after-sales service

1. Contact us first if you find a problem with the product, using the contact details in Settings > Policies > Contact information, or email support@fiio.com / support@fiio.net.
2. If you purchased through a local authorized sales agent, contact that dealer first. If they refuse reasonable after-sales service, email FiiO with your order record so we can assist.
3. Do not dismantle or repair the product yourself, and keep it away from water. Unauthorized modification may void coverage.

2. Replacement and refund window

For the main unit (mainframe), FiiO’s published warranty terms provide a one-month guarantee for replacement from the invoice / order date, provided the product is unused or has a confirmed manufacturing defect and is returned with original accessories and packaging where reasonably possible.

If a replacement cannot be provided, we will refund the purchase price of the returned item to the original payment method after the returned goods have been inspected.

Change-of-mind returns may be accepted at our discretion within 14 days of delivery if the product is unused, in original packaging, and in resaleable condition. Return shipping for change-of-mind requests is paid by the customer unless the item is defective.

3. Warranty / free maintenance

Mainframe: one year of free maintenance from the invoice / order date for manufacturing defects. Accessories listed in the user manual (except the main unit) and packing materials are not covered by warranty. Problems caused by accident, misuse, or human factors are not covered.

Local sales agents may apply regional details. FiiO Company reserves the final interpretation and amendment of warranty terms.

4. Repair shipping

For in-warranty repair of items purchased from this store, follow the instructions we send by email before shipping anything. Do not send units to the factory address listed on the Contact information policy until you have received an RMA / repair instruction. After repair, FiiO will arrange return freight for confirmed in-warranty manufacturing defects on store orders, unless otherwise stated in the RMA email.

5. Regional service

FiiO agents are authorized to sell and service products in their own country or region. Warranty and returns are handled on a regional basis. If you buy internationally from an unauthorized seller, local agents are not required to exchange or service the unit. Authentic FiiO products can still be supported by FiiO factory service; you must contact support and may need to pay international shipping to China.

Guangzhou FiiO Electronics Technology Co., Ltd.